Call Us 859-588-0322 — jason@rockyridgehempco.com

Shipping Policy

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order under $99 is a flat rate of $8. Total checkout purchases of $100 or more gets free shipping.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

If you have received a damaged good, please use the below information to contact us.  Your must return the item within 30 days of your purchase.

1. Please email jason@rockyridgehempco.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

Rocky Ridge Hemp Co.
109 Joe B. Hall Ct
Cynthiana, Ky 41031
United States of America

3. Include in your package a signed letter stating the reason for your return.

Return Exceptions

Some items can not be refunded if over the 30 day return policy.

Exchanges

You may contact us requesting an exchange.

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